Letter from Our CEO…

As we celebrate our 20 year anniversary on May 5, 2025, we are introspectively reflecting about our company vision, rebranding and ways to improve communications with our people including clients, potential clients, partners and employees.

Welcome to our new Newsletter, Edition 1.

I want personally thank the people who helped us grow to the exceptional Revenue Cycle and Practice Management Company we are today. You are the heartbeat of our organization and the reason I started this company 20 years ago.  

For many of you, our brand Manna Health Professionals, is what you’ve known along, and for others who may have come by our website, you may recognize Medical Practice Consulting Services as a name associated with our brand. Either way, Manna Health is who we are…

Manna, our very name means Provision….for you our clients, for the behavioral health communities you serve and for our staff. As we move into the next 20, I am still as excited as I was at Day 1. I am grateful we are able to impact our world by supporting our providers operate successfully as they serve their patients. This is and always will be our mission statement and our reason.

In service and in gratitude,
Debbie Henderson
CEO & Lead Practice Management Consultant

We’ve Got a Fresh New Look!

We’re excited to share our brand refresh with you! From a sleek new logo to a cleaner, more vibrant website, our updated look reflects the growth, clarity, and energy we bring to our work every day.

Even more exciting? Our team is growing—and so is our impact.
Take a peek at the new vibe and meet the faces behind the work. Click here to visit the home page and take a look around.

May is Mental Health Awareness Month

At Manna Health Professionals, we know that behind every exceptional behavioral health practice is a provider who cares deeply—not just for their clients, but for the mission of mental wellness as a whole.

This month, we’re honoring Mental Health Awareness Month by recognizing the vital work that you, our partners, do every day. Whether you’re supporting individuals through trauma, guiding families toward healing, or leading with compassion in your community—you’re helping break the stigma and raise the standard.

We’re proud to support you with the executive insight, operational structure, and strategic growth tools you need to build a thriving practice rooted in both clinical excellence and human connection.

Let’s keep moving this mission forward—together.

Center Stage Practice:

Jodi Province Counseling Services

This month, we want to recognize Jodi Province Counseling Services, a long-time partner and an unwavering force in North Carolina’s mental health landscape. Jodi began working with us even before opening her doors in November 2008, and her commitment to healing has only grown stronger since.

Serving multiple counties across the state, her practice specializes in working with children and families—particularly those who have experienced deep trauma. Jodi’s tenacity in securing critical contracts to serve the most vulnerable speaks volumes about the heart behind her mission.

It’s been our absolute privilege to support the backend of her business, so her team can stay focused on what they do best: helping children and families heal.

Meet…

Candice Hunt

This month’s spotlight is on Candice. If you work with her now, you just know.  Candice is a practice’s dream and such an important part of our leadership team here at Manna.  Her depth of knowledge and ability to problem solve continue to help us grow as a company and enhance the services we offer to our clients. Her commitment shines every day in all she does.

We thank you Candice and appreciate all you do to help us stand out in our industry. Yay YOU!

Practice Insights & Tips

What are best practices when partnering with your RCM company?

The key word here is “Partner”.

Building a truly cohesive relationship where we work together helps to accomplish the very best outcome for your practice.  This happens through intentional communication through daily conversations using phone, email and chat, weekly/monthly/quarterly reviews via online meetings and timely review of production/aging reporting. Conversations on how to improve work flow and overhead costs play a role in strengthening practice profitability, growth and longevity. All of this contributes to a synchronized dance that helps each practice excel.

It truly does take a strong working partnership where trust is built day by day as we resolve issues and find solutions. When you know your RCM partner has your back, you can focus on your practice growth and provide excellent patient care.

Goals Realized!!!

Fun Facts!

If you didn’t know now, let me tell you we are a family business through and through. Joshua, our Credentialing Director aka Debbie’s son married Kristin aka Debbie’s daughter-in-law is spelled exactly the same as his sister Kristin aka Debbie’s daughter.

Working together we found out quickly we needed to be able to identify each Kristin so we came up with JKristin for Joshua’s wife and plain Kristin for his sister….Years later it works in our family and business.

Thanks Joshua for keeping things interesting!

Stay Tuned!

Future Newsletters to include: How AI is making Behavioral Health treatment and billing more efficient.

When you’re working in your behavioral health practice, does the clinical side drive the billing?

The answer to this question should be a resounding “yes!” If it’s not, your electronic health records system is not functioning as it should. And that’s bad for your practice. Check out these 3 facts you may not know about E.H.R. management.

1. A quality E.H.R. increases quality of care.

Manual entry of claims is outdated. Negatives include increasing room for error, opening the practice to audit issues, and coding incorrectly. Each of these issues can each negatively impact the patient’s quality of care – and the practice’s bottom line.

Instead, choose a quality E.H.R. solution and work with your practice management consultant to set up a system that tracks from the appointment to the date of service. Every patient transaction, financial or otherwise, should be linked, traceable, and clean.

2. The addition of E.H.R. increases collections.

The fear among practitioners is often that the addition of E.H.R. will cost too much, and affect the bottom line negatively. This fear isn’t the reality. Instead, the addition of E.H.R. creates increase when implemented properly and fully.  A practice manager assures you’re getting full benefit for the system you’ve chosen, and that you get what you pay for. Part of this service includes plugging any money leaks in the collection process for outstanding revenues, ensuring that collections – and revenues – increase.

3. Choosing the right  behavioral health practice consultant is more important than the E.H.R.

One of the best things you can do to save money in your practice when initiating a new E.H.R. relationship is to include your practice management consultant on your E.H.R. demo call. Too often, practitioners get pushed to choose an E.H.R. solution quickly without understanding the level of support that should come with its successful implementation.

In other words, cheap solutions may not cost less in the long run.

The expertise of a professional practice management consultant will lead to a better software fit for your practice, and they know the right things to ask to make certain you get what you need. The decision to include them as part of the process, not as an afterthought, will eradicate indecision and save a lot of time and money.

In conclusion, as the shift to better quality patient care is the goal for all practices today, having a tried and true partner like Manna Health Professioanals is a must to maintain and grow your practice.

Let’s talk about how we can help.

Debbie Henderson, CEO, is a leading U.S. practice management consultant known for her ability to transform her clients’ practices and revenues so they can take back their passion and their lives. Learn more about her work at mannahealthprofessionals.com

As a leading practice management consultant, I’ve seen and heard just about everything when it comes to reasons why respected, independent behavioral health practices have trouble with the business end of things.

Client accounts simply won’t balance properly. The payments aren’t posting automatically – or correctly. Or worse – do it yourself solutions simply aren’t getting the job done.

Scenarios like these can cripple a practice’s revenues.

True, managing a practice today includes an electronic health records, or E.H.R. system, which fits your clinical needs: making appointments, taking notes, writing prescriptions, and optimally driving your patient billing.

But when too much emphasis is placed on the clinical side of things, it can leave the practice vulnerable. Practitioners are working hard, but revenues are challenged.

You know you need an E.H.R., but which  one will work?

Over the past 5 years, we’ve seen a proliferation of medical E.H.R. software in the industry. Knowing which system is the best fit for your practice is only part of the solution, especially since many payers now mandate that providers use E.H.R. software.

Here’s the big secret no-one will tell you. Cheaper is not better. The folks behind the scenes and the systems they create are absolutely the #1 thing that will drive practice revenues.

But failing to set up systems and support to ensure success can definitely present a problem with revenue streams. I’ve yet to see a practice which didn’t need cash flow to keep operations and services running smoothly. When implementation is well planned and managed, any potential revenue slowing can be minimized. Ease of use and compliance actually follow a great implementation plan, not the other way around.

Support from an experienced, reputable practice management professional firm is an imperative during an E.H.R. transition. The best way to manage big change is with the help of the right team, in-house and consulting. I’ve found it’s good to have a system that drives billing, but it’s GREAT to have systems built around the software so it can work for you.

This one decision – to ask for the expertise you need – can save a lot of time and money. A professional practice management firm will help its clients navigate unforeseen issues, whether you’re initiating a start-up, transitioning to an E.H.R. from hand typed or written notes, or upgrading your software to meet the needs of your growing, thriving practice.

Debbie Henderson, CEO, is a leading U.S. practice management consultant known for her ability to transform her clients’ practices and revenues so they can take back their passion and their lives. Learn more about her work at mannahealthprofessionals.com